Help & Information

30-Day No Questions Refund Policy

BagAmp buyers who purchase directly from our online store have a 30-day period from the time of purchase during which they can receive a Return Merchandise Authorization for any reason. All we require is that we be contacted within that initial 30-day post-purchase period for an RMA to be issued, that nothing is ever shipped to us without an RMA being obtained in advance, and that all originally supplied product, accessories, and packaging be returned in as-new condition. This policy applies only to the original retail purchaser of the BagAmp product and only to purchases made through our web store. A 15% deduction will be made in the refund amount to offset the shipping and handling costs. Additional deductions may be made based on the completeness and condition of the returned product. BagAmp Showcase Sites set their own return policies.

1-Year Limited Warranty

Any BagAmp product will be replaced if it fails to perform as advertised during the 1-year period following the date of purchase. Proof of purchase is required to establish the one-year warranty period. Without proof of purchase the warranty coverage will be provided for one-year from the date of manufacture, determined form the product serial number. No warranty coverage is provided on products with a defaced, illegible, or missing serial number. Contact us for an RMA to be issued, ship nothing to us without an RMA being obtained in advance, and send the defective product and a copy of your proof of purchase to the repair center we specify. We will send a replacement product back to you, with you paying the shipping cost. This warranty applies only to the original buyer of the BagAmp product.

Customer Support

Contact us at support@bagamp.com with any questions or problems you may encounter and we will assist you in finding a solution.

Our Online Store

BagAmp products are sold directly through our web store through our secure shopping cart system. We accept Visa, MasterCard, and AMEX credit and debit cards for payment, getting a pre-purchase authorization at the time of your order, and only charging your card once your order is ready to actually ship.

Trademarks

BagAmp and Collins America are trademarks of Collins America. All other marks are the property of the respective rights holders.

Security & Privacy

BagAmp collects and stores personal and payment information, but only for our own internal usage in processing and managing customer orders. We never release any customer information to anyone. Period. We never use customer information for a purpose for which the customer has not specifically given us permission. Period. Note that by providing your email address to us you are giving us permission to use that email address for basic business correspondence related to your order(s) from BagAmp.

Ecology & Recycling

BagAmp supports a prudent balance between the needs of a sustainable environment and the needs of our customers. We voluntarily comply with or exceed the various ecology and recycling regulations in every global market in which we do business. Specifically, measures we take include:

  • • Designing our products for ease of end of life disassembly
  • • Use of recycled materials whenever possible
  • • Strict compliance with RoHS toxic materials regulations
  • • Designing our products to meet Energy Star guidelines
  • • Complying with WEEE requirements in EU markets
  • • Complying with California electronic waste recycling rules

California customers wishing to return a BagAmp product for recycling may email us at recycle@collinsamerica.com.

EU customers wishing to return a BagAmp product for recycling may email us at recycle@collinsamerica.com.